Can this be changed from a parameter in Sysconfig?
On 10/24/07, Kamal <[EMAIL PROTECTED]> wrote: > > Dear Nils, > > > AFAIK OTRS needs the ticket number in the subject to be able to keep > track of what ticket the message belongs to. > > The problem is that it not only appends the TT number, but it appends it > at the beginning of the subject. Is there way to force the "Re: > [Ticket#2007102410000039]" to be inserted at the end of the subject (or in > any place for that matter)? > > > What exactly don't they accept? > They don't accept except THEIR TT number to be at the beginning. I have no > idea what system they use. > > Regards > > On 10/24/07, Nils Breunese (Lemonbit) <[EMAIL PROTECTED]> wrote: > > > > Kamal wrote: > > > > > Greetings, > > > I am using OTRS 2.1.6. > > > > > > When I am using Empty Response when replying to a TT, the default > > > subject is the following: > > > Re: [Ticket#2007102410000039] <subject written> > > > > > > If I delete the from the subject & > > > send the email, the email is sent with the "Re: > > > [Ticket#2007102410000039]" appended automatically. > > > > > > How can I force OTRS not to change the subject that I send? > > > > > > > > > I need to do the above since some recipients don't accept message > > > except with specific subjects. > > > > > > > > Nils Breunese. > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > > > > >
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