Kamal wrote:
Greetings, I am using OTRS 2.1.6.When I am using Empty Response when replying to a TT, the default subject is the following:Re: [Ticket#2007102410000039] <subject written>If I delete the "Re: [Ticket#2007102410000039]" from the subject & send the email, the email is sent with the "Re: [Ticket#2007102410000039]" appended automatically.How can I force OTRS not to change the subject that I send?
AFAIK OTRS needs the ticket number in the subject to be able to keep track of what ticket the message belongs to.
I need to do the above since some recipients don't accept message except with specific subjects.
What exactly don't they accept? Nils Breunese.
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