Hello,
Does anyone have any idea about this??? Does this mean a complete reinstall??
Peter
2007/10/24, Peter Hoogkamer <[EMAIL PROTECTED]>:
> Here is the output of PostMasterPOP3.pl
>
> C:\OTRS\otrs\bin>c:\OTRS\Perl\bin\perl.exe PostMasterPOP3.pl
>
> Message 1/1 ([EMAIL PROTECTED])
>
> ERROR: OTRS-PM3-10 Perl: 5.8.8 OS: MSWin32 Time: Wed Oct 24 13:59:19 2007
>
>
>
> Message: No PriorityID for 3 normal found!
>
>
>
> Traceback (5016):
>
> Module: Kernel::System::Priority::PriorityLookup (v1.9) Line: 280
>
> Module: Kernel::System::Ticket::TicketCreate (v1.269) Line: 387
>
> Module: Kernel::System::PostMaster::NewTicket::Run (v1.63) Line: 148
>
> Module: Kernel::System::PostMaster::Run (v1.65) Line: 324
>
> Module: main::FetchMail (v1.25) Line: 206
>
> Module: PostMasterPOP3.pl (v1.25) Line: 125
>
>
>
> DBD::mysql::db do failed: Column 'ticket_priority_id' cannot be null at
> C:/OTRS/
>
> otrs/Kernel/System/DB.pm line 387.
>
> ERROR: OTRS-PM3-10 Perl: 5.8.8 OS: MSWin32 Time: Wed Oct 24 13:59:19 2007
>
>
>
> Message: Column 'ticket_priority_id' cannot be null, SQL: 'INSERT INTO
> ticket (
>
> tn, title, create_time_unix, type_id, queue_id, ticket_lock_id, user_id,
> respon
>
> sible_user_id, group_id, ticket_priority_id, ticket_state_id, ticket_answered,
>
> escalation_start_time, escalation_response_time, escalation_solution_time,
> timeo
>
> ut, service_id, sla_id, valid_id, create_time, create_by, change_time,
> change_b
>
> y) VALUES ('2007102410000011', 'test', 1193227159, 1, 2, 1, 1, 1, 1, NULL,
> 1,
>
> 0, 1193227159, 0, 0, 0, NULL, NULL, 1, current_timestamp, 1,
> current_timestam
>
> p, 1)'
>
>
>
> Traceback (5016):
>
> Module: Kernel::System::Ticket::TicketCreate (v1.269) Line: 447
>
> Module: Kernel::System::PostMaster::NewTicket::Run (v1.63) Line: 148
>
> Module: Kernel::System::PostMaster::Run (v1.65) Line: 324
>
> Module: main::FetchMail (v1.25) Line: 206
>
> Module: PostMasterPOP3.pl (v1.25) Line: 125
>
>
>
> ERROR: OTRS-PM3-10 Perl: 5.8.8 OS: MSWin32 Time: Wed Oct 24 13:59:20 2007
>
>
>
> Message: create db record failed!!!
>
>
>
> Traceback (5016):
>
> Module: Kernel::System::Ticket::TicketCreate (v1.269) Line: 489
>
> Module: Kernel::System::PostMaster::NewTicket::Run (v1.63) Line: 148
>
> Module: Kernel::System::PostMaster::Run (v1.65) Line: 324
>
> Module: main::FetchMail (v1.25) Line: 206
>
> Module: PostMasterPOP3.pl (v1.25) Line: 125
>
>
>
> ERROR: OTRS-PM3-10 Perl: 5.8.8 OS: MSWin32 Time: Wed Oct 24 13:59:20 2007
>
>
>
> Message: Can't process mail, see log sub system!
>
>
>
> Traceback (5016):
>
> Module: main::FetchMail (v1.25) Line: 209
>
> Module: PostMasterPOP3.pl (v1.25) Line: 125
>
>
>
>
>
> Connection to srvhkm.trend.nl closed.
>
> 2007/10/24, Peter Hoogkamer <[EMAIL PROTECTED]>:
> > Here is what the server 2003 eventlog tells me. An application error
> > with perl.exe
> > Faulting application perl.exe, version 5.8.8.819, faulting module
> > mysql.dll, version 0.0.0.0, fault address 0x000032b9.
> >
> >
> > Could that be the problem??
> >
> >
> > 2007/10/24, Peter Hoogkamer <[EMAIL PROTECTED]>:
> > > Priorities are still listed under Admin-area->Priorities.
> > > I will post the output of the POP3Master.pl script.
> > >
> > > Peter
> > >
> > > 2007/10/24, Torsten Thau <[EMAIL PROTECTED]>:
> > > > -----BEGIN PGP SIGNED MESSAGE-----
> > > > Hash: SHA1
> > > >
> > > > Peter Hoogkamer schrieb:
> > > > > Hello everybody,
> > > > >
> > > > > Since a few days I am not able to create a ticket from email picked up
> > > > > by the POP3 account. When I execute POP3Master.pl it says that it
> > > > > cannot handle a ticket priority of NULL and cannot create the entry in
> > > > > the database.
> > > > >
> > > > > I think the solution will be to set a default priority of 3 for
> > > > > tickets that are created from mail. But I cannot seem to find where to
> > > > > configure this.
> > > >
> > > > You can do this in a postmaster filter, but the actual problem is: where
> > > > did your "priority 3" go? Ist it still available in the admin-area under
> > > > priorities?
> > > >
> > > >
> > > > regards, Torsten Thau
> > > >
> > > > - --
> > > > Torsten Thau, Dipl. Inform.
> > > > c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz
> > > > phone: +49 371 5347 623
> > > > cell: +49 176 66 680 680
> > > > personal pgp-key: 0x93E0A174
> > > > fax: +49 371 5347 625
> > > > http://www.cape-it.de
> > > > -----BEGIN PGP SIGNATURE-----
> > > > Version: GnuPG v1.4.6 (GNU/Linux)
> > > >
> > > > iD8DBQFHHxTcvXo8m5PgoXQRAh02AJ9GaIpaub1d1OOtAdRG9iaFvuh0gQCfcyj3
> > > > VASfChb5qjwVXCuvJnRLE0s=
> > > > =1q8P
> > > > -----END PGP SIGNATURE-----
> > > > _______________________________________________
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> >
>
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