No I did nog change these entry's directly into the database, but if I understand correctly the postmaster searches for "3 normal" while the database has "3 normaal" as entry. Then this is a difference in language and the postmaster does not recognize this as the same. I have installed ITSM on a existing OTRS installation. The OTRS installation is installed in Dutch, but I did notice that the ITSM installation is in English. Maybe this adjusted some things in the configuration and therefore the postmast could not find the correct entry anymore. I am going to check what I can do best. Change everything to Dutch or English. Thanks for the help.
Peter 2007/10/27, Torsten Thau <[EMAIL PROTECTED]>: > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > Hej Peter, > > Peter Hoogkamer schrieb: > > Hi, > > > > I have run the SELECT query on database otrs and this is the result: > > > > mysql> SELECT id,name,valid_id FROM ticket_priority; > > +----+-------------+----------+ > > | id | name | valid_id | > > +----+-------------+----------+ > > | 1 | 1 heel laag | 1 | > > | 2 | 2 laag | 1 | > > | 3 | 3 normaal | 1 | > > | 4 | 4 hoog | 1 | > > | 5 | 5 heel hoog | 1 | > > +----+-------------+----------+ > > 5 rows in set (0.00 sec) > > > > mysql> > > ...okay - here we go. Did you rename/translate the priorities directly > in the data base? That's not really a good idea, since this is the > reason why your postmaster can not find the default priority '3 normal'. > > So if you want your postmaster running again you should (1) set the > normal priority names or (2) replace the default priority in your > sysconfig, e.g. Ticket -> Core::PostMaster PostmasterDefaultPriority. > BUT there are quite many entries which may contain default priority > (just utilize the search function in the sys config), therefore most > practical solution is (1) and let the translation be done by the > language module. > > regards, Torsten Thau > > - -- > Torsten Thau, Dipl. Inform. > c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz > phone: +49 371 5347 623 > cell: +49 176 66 680 680 > personal pgp-key: 0x93E0A174 > fax: +49 371 5347 625 > http://www.cape-it.de > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.4.6 (GNU/Linux) > > iD8DBQFHI0bkvXo8m5PgoXQRAjIuAJ9kEPbRxZ3AK6rogirSxlemlqYCVgCfVv4T > tx3Nzi1jo9xUJvm8qQnDIig= > =vRwS > -----END PGP SIGNATURE----- > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
