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Peter Hoogkamer schrieb: > I think I have checked that but will look there to be sure. What's the > deal here?? I think the popmasterpop3 retrieves the email from the box > and get its information from the email for filling the entries of the > mysql database. There will be an insert query to insert the ticket > into the database, but somehow in between there will be no data given > for the priority field. Which would be a default of 3. But where does well, apparently the default priority is known, but there seems to be no corresponding entry in the DB. > OTRS gets it default values when creating a ticket from?? I think that > the error will be there somewhere. I am not a programmer so I am not > sure if it could be a bug or something. > Does somebody have tips for debugging this stuff?? Can you access the database and let us know what the result of the following query is: SELECT id, name, valid_id FROM ticket_priority; regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFHILcNvXo8m5PgoXQRAjviAJ9BoMdel0aXCR31S82HleYwEBUmKwCfQqtN wATv1E2UuftNClyk8UoaTaU= =Gso/ -----END PGP SIGNATURE----- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
