Lars Jørgensen wrote:
You can create a fresh database using the SQL scripts in the scripts/
database directory.
How much configuration will you lose? I would be interested in
deleting all tickets from my testing period but retain all
configuration of OTRS.
If you start with a fresh database, then everything that was in the
database will be lost. Configuration settings are not stored in the
database, so they will remain untouched.
Downloading configuration changes from SysConf is great but it only
inludes changes made outside the database. All replies, queues,
agents and other things are not considered.
Replies, queues and agents are not configuration settings, so no you
can't get those through SysConf's export. There are backup/restore
scripts available by the way (http://doc.otrs.org/2.2/en/html/
c2528.html), but I thought you wanted to start over.
Nils Breunese._______________________________________________
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