Hi swood,
It's a good idea to disable that menu. I should think it is disabled by default?I only wished to learn, for what this module and if it can be used for removal tickets from base as it correctly to do is necessary?
The delete modlue, like the spam module, only moves tickets to a selected queue and sets a status. The tickets are not deleted. To delete tickets, please use the generic agent, as this is the only way to permanently, and cleanly, remove tickets and all references to them in the DB.
--
Shawn Beasley
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