> > The delete modlue, like the spam module, only moves tickets to a > selected queue and sets a status. The tickets are not deleted. To > delete tickets, please use the generic agent, as this is the only way > to permanently, and cleanly, remove tickets and all references to them > in the DB. > > Prompt then please how correctly to adjust the given module? Not absolutely clearly what parameters are necessary for exposing in the top and bottom part of adjustment of this module.
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