Don't know if it's too abvious, but is the pop3 account marked as "trusted" in "Admin->Postmaster POP3 Account"? Think i read somewhere that to keep/use existing OTRS headers, it has to be trusted.
-- /Sune -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Daniele Sent: 28. februar 2008 14:00 To: User questions and discussions about OTRS.org Subject: Re: [otrs] A form per queue. Is it possible? Thank you Shawn for you support. I was smiling reading your email because I though I was finding my bug. I added the row to my email and I started again... but without success. Is there any setting I am forgetting? Maybe... a new line in OTRS/Kernel/system/postmaster/newTicket.pm? or in config.pm? My OTRS refuses to work. I am running release 2.2.3. I am thinking to destroy all and upgrade to the last one release. Any idea? Thank you in advance. Daniele Shawn Beasley ha scritto: > Hi Daniele, >> I am sorry to always ask you about my personal problem... but I am >> really getting crazy!!! > [...] >> -------------------------------------------------------------------- >> STEP 2: >> -------------------------------------------------------------------- >> I build into OTRS->Admin->[ PostMaster Filter ] the following filter >> >> Filtername: myFilter >> Match: >> Header 1:X-OTRS-TicketKey3 Value:Armadio >> >> Set: >> Header 1:X-OTRS-TicketValue3 Value:aaaaaa > Either: > > Header 1:X-OTRS-TicketKey3 Value:Armadio > Header 1:X-OTRS-TicketValue3 Value:aaaaaa >> >> -------------------------------------------------------------------- >> STEP 3: >> -------------------------------------------------------------------- >> I send to my OTRS, through php, the following email: >> >> <?php >> $to = '[EMAIL PROTECTED]'; >> $subject = 'Let me try'; >> $body = 'This is the email content'; >> $header = "X-OTRS-TicketKey3:Armadio"; > or > $header = "X-OTRS-TicketKey3:Armadio\r\n"; $header .= > "X-OTRS-TicketValue3:aaaaaa"; >> if (mail ($to, $subject, $body, $header)) { >> echo 'E-mail inviata con successo.<br />'; >> echo 'Destinatario: '.$to.'<br />'; >> echo 'Subject: '.$subject.'<br />'; >> echo 'X-Header: '.$header.'<br />'; >> echo 'Contenuto: '.$body; >> } else { >> echo 'Non sono riuscito ad inviare il messaggio'; >> } >> ?> > [...] >> => http://www.otrs.com/ > I think this would be the proper code, but the main fact is your > should set both headers in the php. Alternatively, you can choose the > first option. I hope you get it up and running :) > > ---------------------------------------------------------------------- > -- > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
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