Re: [otrs] Disabling notification

[Shawn Beasley]

Hi,
sharif islam schrieb:

Hi All,
I am trying disable some auto-notification, not sure where to set it.
Also if this is possible for specific queues rather than system wide.

1) merge ticket: Currently merging tickets sends a note to the
customer. we  would like to disable this

This can be selected or deselected when merging the tickets, I think the message is coming from the state change that happens with merge.

2) owner/responsible: assigning owner and responsible sends two
notification. we have both turned on.

The setting for automatic notification to the customer are set in the queue settings.

thanks.

--s
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--
Shawn Beasley
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