On Tue, Apr 1, 2008 at 8:51 AM, Shawn Beasley <[EMAIL PROTECTED]> wrote: > sharif islam schrieb: > > > > On Tue, Apr 1, 2008 at 1:58 AM, Shawn Beasley <[EMAIL PROTECTED]> wrote: > > > >> Hi, > >> sharif islam schrieb: > >> > >> > >>> Hi All, > >>> 2) owner/responsible: assigning owner and responsible sends two > >>> > >> > notification. we have both turned on. > >> > > >> > > >> The setting for automatic notification to the customer are set in the > >> queue settings. > >> > > > > > > Sorry, I meant notification to the agent. It is generated two notes > > when we change owner and responsible agent. > > > > > Deactivate the note function using the Sysconfig, this will prevent two > notes from being sent. Which version are you using?
Which module is that under? we are using an old version: 2.1.3. --s _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
