Lars Jørgensen wrote:
Somebody should tap the OTRS people on the shoulder and politely request it be renamed to Automatic Agent. That way a lot more people would immediately understand what it does.
I agree that GenericAgent is not a very intuitive name, but I'm not sure if Automatic Agent is any clearer. If you want to tap the OTRS people on the shoulder, you can do that at http://bugs.otrs.org/
Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
