Hi steve, so it is not as easy as this sounds : http://lists.otrs.org/pipermail/dev/2003-December/000306.html ?
i also do prefer plain text, but companus rules these days are that every mail needs to be signed with a .jpg logo with all needed info about company and with the company logo.. i found indeed the problem that rt is not really made for windows, so thats unfortunally no option :( I think it is a bit a shame that the html output mail is not included with otrs, it would make it the ideal ticket system :( 2009/1/29 Steven Carr <steven.c...@khipu-networks.com> > sol sol wrote: > > isnt there any way to let the outgoing mail be sented in html format? > > (only outgoing is needed) > > so a logo could be used? > > Yes but it will take you months to re-code the parts of OTRS used to > sent emails. > > > if not i wasted lots of time with otrs cause then otrs is totaly not > > usefull thes days of multimedia if you understand me. > > Depends on your target, personally I prefer plain text emails, IMHO HTML > should be kept to the browser (but that is an argument for a different > mailing list). > > > cause we have lots of subdivisons that use there own logo and or html > > teplates. > > if not, anyone got an alternative for otrs that can do html outgoing? > > thanks > > I think Request Tracker can now handle sending HTML emails, but it > doesn't run well on a Windows platform. > > Steve > > -- > Steven Carr > Senior Network Security Engineer - Khipu Networks Ltd. > supp...@khipu-networks.com - www.khipu-networks.com > Secure - Compliant - Infrastructure > > Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY > Registered in England. Company Number 5218573 > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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