>did you also the database upgrade (scripts/DBUpdate-to-2.4.mysql.sql, >scripts/DBUpdate-to-2.4.pl, scripts/DBUpdate-to-2.4-post.mysql.sql)?
Thanks for the reply. Yes, I followed the instructions in the UPGRADE document. I got errors when running DBUpdate-to-2.4.pl. Eventually completed OK when I added these 3 lines to config.pm $Self->{'Ticket::ViewableStateType'} = ['new', 'open', 'pending reminder', 'pending auto']; $Self->{'Ticket::UnlockStateType'} = ['open', 'new']; $Self->{'Ticket::ViewableLocks'} = ['unlock', 'tmp_lock']; $Self->{'ArticleDir'} = 'D:/OTRS/otrs/var/article'; I don't know why I need to add these lines. Perhaps I need to add additional lines still. I can't use the windows installer as I also use Apache/MySQL for bugzilla and other applications. So I download the source - OTRS 2.4.1 zip (win32 platform). I have successfully upgraded this way with previous releases On Jul 23, 2009, at 13:23 , Glossop, Andrew wrote: > I've just upgraded from 2.3.4 to 2.4.1. The new dashboard, and > support for HTML is great! > > Generally everything is working, but I can't use queue view. I get > this error: > Can't use an undefined value as an ARRAY reference at D:/OTRS/otrs// > Kernel/Modules/AgentTicketQueue.pm line 237. > This happens with the URL http://10.127.16.12/otrs/index.pl?Action=AgentTicketQueue > > OTRS is running on a Windows 2003 server, using Apache 2.2, Perl > 5.8.8, and MySQL 5.0.37 > > I suspect that it's a configuration issue, but I'm not sure where to > look. Any help will be very appreciated. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/