Hi Mauricio, What user is the cronjob associated with? I once have that same issue and moving the cronjobs to the root user solved it.
The postmaster info is stored in the mail_account table of the database About notifying customers on ticket creation, try /otrs/index.pl?Action=AdminAutoResponse using the autoreply type, you can even send the ticket number to the client so he can keep track of it. Greetings, Leonardo Certuche 301 284 6250 460 0727 ext 5559 leonardo.certu...@itcon-ltda.com www.itcon-ltda.com Cra 31 # 54-10 TECNOSOFT Medellín, Colombia On Tue, Aug 4, 2009 at 12:14 PM, Mauricio Tavares <raubvo...@gmail.com>wrote: > First of all, /etc/cron.d/otrs does not seem to be working. My test > was to send an email to the account I setup otrs to retrieve email from. If > I run PostMasterMailbox.pl manually, it will retrieve the email. But it is > not being executed by cron. The only thing I did to the otrs cron file was > to change the time between mail checks from 10 to 5 minutes. Right now it > has a few test emails sitting on the queue but they are been cheerfully > ignored. Any suggestions for why that is happening? > > Also, where does it store the info used to configure the mail > accounts you setup using Preferences->PostMaster Mail Account (chapter 5.13 > in the manual)? Would it be in the otrs database? > > How do you setup a queue to send back an email acknowledging it has > received an email? I have associated an email to a queue but do not seem to > figure out how to make it send that initial "Hey, we got your email request > and now will think about it" message. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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