Leonardo Certuche wrote:
Hi again,
I have the following line successufully working on my OTRS BOX:
I too spent some time playing with a test case here.
*/5 * * * * perl /opt/otrs/bin/PostMasterMailbox.pl > /dev/null 2>&1
At first sight:
* I use 5, not 05
I do not think that matters; I used 05 in my working version.
* I first call the binary used to run the script (perl)
That is a different approach than what I ended up doing. I told it to
*/05 * * * * otrs $HOME/bin/PostMasterMailbox.pl > /dev/null 2>&1
which meant "run $HOME/bin/PostMasterMailbox.pl as user otrs, where
$HOME is the home directory path for user otrs." I felt like I would
want to make sure to run as user otrs to limit potential issues. That
said, it seems to be happy now. =)
* I'm not using $HOME variable, it could be unset, absolut paths
rarely fail ;)
You have a point there. If it gets cute I will drop $HOME in a
heartbeat. ;)
Hope it helps,
It did indeed. Thanks!
Leonardo Certuche
On Tue, Aug 4, 2009 at 1:14 PM, Mauricio Tavares <raubvo...@gmail.com
<mailto:raubvo...@gmail.com>> wrote:
Leonardo Certuche wrote:
Hi Mauricio,
What user is the cronjob associated with? I once have that same
issue and moving the cronjobs to the root user solved it.
It seems /etc/cron.d/otrs is a link to /etc/otrs/cron, which
is owned by root:root.
As a test, I created a cronjob file called ping,
# ls -lh /etc/cron.d/ping
-rw-r--r-- 1 root root 43 2009-08-04 13:24 /etc/cron.d/ping
# cat /etc/cron.d/ping
*/05 * * * * raub echo "ping" >> /tmp/pong
# ls -l /tmp/pong
-rw-r--r-- 1 raub raub 10 2009-08-04 13:30 /tmp/pong
# cat /tmp/pong
ping
ping
ping
#
And it seems to have no problems running on the same machine. So, I
guess there may be something funky in /etc/cron.d/otrs. FYI, the
line to run PostMasterMailbox.pl in that file was modified from
*/10 * * * * $HOME/bin/PostMasterMailbox.pl >> /dev/null
to
*/05 * * * * $HOME/bin/PostMasterMailbox.pl >> /tmp/otrs
so it would hopefully run every 5 minutes and write something in
/tmp/otrs. That is the only change I have made to /etc/otrs/cron
from the version that was installed by ubuntu. So far that file is
still empty and mail still sits on the inbox.
The postmaster info is stored in the mail_account table of the
database
Cool. Thanks.
About notifying customers on ticket creation, try
/otrs/index.pl?Action=AdminAutoResponse using the autoreply
type, you can even send the ticket number to the client so he
can keep track of it.
Greetings,
Leonardo Certuche
301 284 6250
460 0727 ext 5559
leonardo.certu...@itcon-ltda.com
<mailto:leonardo.certu...@itcon-ltda.com>
<mailto:leonardo.certu...@itcon-ltda.com
<mailto:leonardo.certu...@itcon-ltda.com>>
www.itcon-ltda.com <http://www.itcon-ltda.com>
<http://www.itcon-ltda.com>
Cra 31 # 54-10 TECNOSOFT
Medellín, Colombia
On Tue, Aug 4, 2009 at 12:14 PM, Mauricio Tavares
<raubvo...@gmail.com <mailto:raubvo...@gmail.com>
<mailto:raubvo...@gmail.com <mailto:raubvo...@gmail.com>>> wrote:
First of all, /etc/cron.d/otrs does not seem to be
working.
My test was to send an email to the account I setup otrs to
retrieve
email from. If I run PostMasterMailbox.pl manually, it will
retrieve
the email. But it is not being executed by cron. The only thing I
did to the otrs cron file was to change the time between mail
checks
from 10 to 5 minutes. Right now it has a few test emails
sitting on
the queue but they are been cheerfully ignored. Any
suggestions for
why that is happening?
Also, where does it store the info used to configure
the mail
accounts you setup using Preferences->PostMaster Mail Account
(chapter 5.13 in the manual)? Would it be in the otrs database?
How do you setup a queue to send back an email
acknowledging
it has received an email? I have associated an email to a
queue but
do not seem to figure out how to make it send that initial
"Hey, we
got your email request and now will think about it" message.
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