I'll chime in... Don't know why you're attempting to directly modify system files to get responses? This is easily performed under the Admin section in the Responses and Queues <--> Responses sub-sections.
If you are not sure of what you're modifying you should leave the OTRS files alone. Changing otrs files will be overwritten. Taking things step further can the system send emails at all? Is SMTP setup correctly? A quick stop to the online manual returned... http://doc.otrs.org/2.4/en/html/x1191.html ... Looks like a simple read. LQAlan McKay wrote: Still nothing? Does anyone actually have this working? Can someone point me to a doc? On Fri, Aug 7, 2009 at 7:25 AM, Alan McKay<alan.mc...@gmail.com> wrote: > Well, nobody seems to be reading my other thread so let's put a new > name on it and see what happens :-) > > I still cannot get this working. Customer emails supp...@example.com > and I cannot get it working that they get a response with their ticket > number. > > I do have it working that when the ticket gets closed, they get a response.
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