Alan, I just installed 2.4.2 and set up three ebn; two to notify customer and agent for new ticket and a third to notify customer on ticket close. First two I used event of TicketCreate and States of new and open. The third I used event of TicketStateUpdate and all three closed States. I don't have email working on this local instance but the History in the ticket indicates that all three notifications worked. Does your History indicate that notifications are not being sent? And I did not set up any of the Auto Responses referenced in the link below. Or set anything special for the Queues. Again, I haven't followed along closely on this thread, but going way back to the beginning, Preferences are set correctly, right? Best regards, Jim ITIL Process Manager NCDOR 919-715-4932 james.b...@dornc.com
>>> Alan McKay <alan.mc...@gmail.com> 8/11/2009 2:27 PM >>> > A quick stop to the online manual > returned... http://doc.otrs.org/2.4/en/html/x1191.html ... Looks like a > simple read. I'm digging back into this now finally - going to take a look at this. However, I already know that I did not configure this. Why did I not? Because my understanding was that with the new Event Based Notification, it was not required. Since I got the email working fine for closing a ticket without having to configure this, I naturally thought it possible to get the email going for a new ticket without configuring this. But maybe I am wrong. And even if I am right, as long as I can get it working by this means, then I am happy. -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food" --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------
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