Hi All, When a ticket gets assigned to a certain agent, that agent gets 2 notifications via email;
1. AddNote (with comments that the supervisor gave assigning the ticket to the agent) 2. OwnerUpdate (with notification that that agent became the new owner of this ticket) How can i disable the AddNote notification? Im running on OTRS 2.3.4 (ubuntu) Thanks! Derk --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
