Hey there,
1) I had a look at all of that documentation (README.webserver), and it was
already setup. I had used the RPM for OTRS (I am on CentOS 5), and it did the
configuration and added a perl.conf and otrs.conf to my config.d directory.
Just for giggles, I added the load module directive to my httpd.conf (As I knew
Apache would load it only once - but give me feedback if the other instance
loaded) - so i can confirm my mod_perl was being loaded. So I am still not sure
why it is not being used by OTRS.
2) I can add and delete my FAQ just fine, but somewhere in the template, there
are the words "default comment". It appears above the FAQ categories. For
example:
-----------------
FAQ
default comment <------------------------ This is what I want to get rid of.
Name / Comment SubCategories Article
Hardware
Hardware related FAQ for devices such as computers, cell phones, etc 1 0
-----------------
It actually even shows up at http://faq.otrs.org in their (OTRS) own FAQ
instance.
3) In the checkModule, I have all modules in there as OK. The one in particular
that you mentioned too.
o Net::SMTP......................ok (v2.31)
o Authen::SASL................ok (v2.12)
o Net::SMTP::SSL..............ok (v1.01)
As for your request to have a look at the link:
http://yourserver/otrs/index.pl?Action=AdminMailAccount
- That is the admin area for incoming email. My issue is with outbound. IE when
as password request, etc.
>From this link (for config):
>http://yourserver/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSubGroup=Core::Sendmail&SysConfigGroup=Framework
But in the adminlog, there were the following errors (nothing else related)
from when I requested as password:
Tue Jan 5 13:51:19 2010 error OTRS-CGI-10 Can't connect to
smtp.xxxxxxxxxxx.com: !
Any additional ideas?
D
On 2010-01-05, at 3:38 PM, Leonardo Certuche wrote:
> Hi there,
> • About enabling mod_perl, please read /opt/otrs/README.webserver
> • If you're logged in as admin, you'll be able to delete any FAQ
> article opening it and clicking the Delete button
> (http://yourserver/otrs/index.pl?Action=AgentFAQ&Subaction=Delete&CategoryID=XX&ItemID=YY)
> • To make sure you have all modules installed, run
> /opt/otrs/bin/otrs.checkModules, particularly Net::SMTP::SSL, which is needed
> for SMTPS, besides that, share with us the corresponding log entries at
> http://yourserver/otrs/index.pl?Action=AdminLog after you click under "Run
> Now!" at http://yourserver/otrs/index.pl?Action=AdminMailAccount
> Greeetings,
>
> Leonardo Certuche
>
> On Tue, Jan 5, 2010 at 5:49 PM, dnk <d.k.emailli...@gmail.com> wrote:
> Hi there,
>
> I have just setup OTRS on CentOS 5.4, and all is going well thus far.
>
> I just have a few questions that my google searches have not yielded results
> for...
>
>
>
> 1) When using the support module to check if my system is optimized, I get:
>
> Check for CGI Accelerator.
> You should use FastCGI or mod_perl to increase your performance.
>
> - What do i need to do to enable that? It seems to be set up in my apache
> conf (mod_perl).
>
> 2) I also installed the FAQ module. Where on earth can I remove the "default
> comment"?
>
> 3) I am using smtps (Core::Sendmail) for my mail server as it requires a TLS
> connection on port 587. I am pretty sure i set it up right. But when i use a
> function that requires mail (IE recover password), I get:
>
> Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jan 5
> 14:26:12 2010
>
> Message: Can't connect to smtp.xxxxxxxx.com: !
>
> Traceback (19419):
> Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92
> Module: Kernel::System::Email::Send (v1.64) Line: 683
> Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 457
> Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48
>
> - Now i can ping that hostname without issue from the server. I have all the
> required perl modules installed as well.
>
> I have (for settings):
>
> SendmailModule: SMTPS
> SendmailModule::CMD: (left as default)
> SendmailModule::Host: myhostname
> SendmailModule::AuthUser: full email address (as my server requires)
> SendmailModule::AuthPassword: ***********
>
>
> Thanks in advance.
>
> D
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