Is changing; Ticket::Frontend::AgentTicketOwner###HistoryType:
in Frontend::Agent::Ticket::ViewOwner To another value the right solution? > From: Derk Roesink <derkroes...@viditech.nl> > Reply-To: "User questions and discussions about OTRS." <otrs@otrs.org> > Date: Wed, 06 Jan 2010 00:36:52 +0100 > To: OTRS <otrs@otrs.org> > Subject: [otrs] AddNote and OwnerUpdate notifications > > Hi All, > > When a ticket gets assigned to a certain agent, that agent gets 2 > notifications via email; > > 1. AddNote (with comments that the supervisor gave assigning the ticket to > the agent) > 2. OwnerUpdate (with notification that that agent became the new owner of > this ticket) > > How can i disable the AddNote notification? > > Im running on OTRS 2.3.4 (ubuntu) > > Thanks! > > Derk > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
