Hi, the PDF is not available anymore?
Not Found The requested URL /fileadmin/mediafiles/Download/Praesentationen/Service_Management_Solutions_OTRS_Inc.pdf was not found on this server. -----Message d'origine----- De : otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] De la part de Aron Rotteveel Envoyé : jeudi 15 avril 2010 10:16 À : User questions and discussions about OTRS. Objet : Re: [otrs] OTRS 3: worth the wait? Any information regardingfeatures / sneak peeks? Hi Michiel, I am very curious to see the progress that is being made on this new release; are there any new developments worth mentioning yet? As mentioned before, I believe that OTRS can greatly benefit from more community feedback during the development phase. Thanks in advance. -- Best regards, Aron Rotteveel 2010/3/12 Michiel Beijen <mich...@beefreeit.nl> Hi Aron, If OTRS3 is worth the wait, you should obviously decide for yourself.. All I can give you right now is some screenshots on page 22 of this document: http://www.otrs.com/fileadmin/mediafiles/Download/Praesentationen/Service_Management_Solutions_OTRS_Inc.pdf For the design we've worked together with a company that is specialized in interaction design. I'm really happy with the way it works and think it's a major step ahead in usability of the product (and it just looks great, too). We are currently working on HTML prototypes that serve as the basis for OTRS 3. They will be finished in the upcoming weeks. After that, there will still be lots of work implementing that in OTRS. We hope to be able to share more details on the project, including timelines etc, in April. I hope you stay tuned! ((enjoy)) - Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer On Fri, Mar 12, 2010 at 9:59 AM, Aron Rotteveel <rotteveel.a...@gmail.com> wrote: > Hi everyone, > I have noticed several short statements regarding the upcoming release of > OTRS 3, but all of these seem to be quite vague. Perhaps I am overlooking > something, but I have not seen any detailed information regarding features, > improvements and release dates. Is there a place where I could find this? > We have recently discovered ActiveCampaign Helpdesk software and I must say > that it is looking rather good. We have been OTRS users for quite a while > and I'd rather not switch systems only to discover that OTRS 3 is a complete > overhaul and makes me want to switch back again. > Any information on this new release would be greatly appreciated. > Thanks in advance, > Best regards, > Aron Rotteveel > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ ------- Ce message et toutes les pièces jointes sont établis à l'intention exclusive de ses destinataires et sont confidentiels. L'intégrité de ce message n'étant pas assurée sur Internet, la SNCF ne peut être tenue responsable des altérations qui pourraient se produire sur son contenu. Toute publication, utilisation, reproduction, ou diffusion, même partielle, non autorisée préalablement par la SNCF, est strictement interdite. Si vous n'êtes pas le destinataire de ce message, merci d'en avertir immédiatement l'expéditeur et de le détruire. ------- This message and any attachments are intended solely for the addressees and are confidential. SNCF may not be held responsible for their contents whose accuracy and completeness cannot be guaranteed over the Internet. Unauthorized use, disclosure, distribution, copying, or any part thereof is strictly prohibited. If you are not the intended recipient of this message, please notify the sender immediately and delete it. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
