Hi Ekram, as said, if the password for an user is empty the user cannot login, so it is not a security issue for you.
However, to make the password field a mandatory field you need to copy the “CustomerUser” configuration from Kernel/Config/Default.pm to your Kernel/Config.pm file. Within the “Map” configuration you can define if a field is mandatory or if not. This does not change the table of course, but is telling OTRS to check if the field should have a value before sending the statement to the database. On 01.11.2010, at 17:30, Ekram wrote: > but the problem is i gave password. But still shows the same error. > Even i dont want to allow null value since null password in unacceptable. > How can i make the customer user passowrd filed mentadory field , i mean not > optional. > > -Ekram > > > On 11/01/2010 10:24 PM, Nils Leideck - ITSM wrote: >> >> Hi Ekram, >> >> it seems your database table customer_user has been created with “NOT NULL” >> for the “pw” column. >> In the default OTRS setup, a password is an optional field. If there is no >> password given, the user can simply not login. >> >> Please double check your table configuration and change the pw column to >> allow NULL values. >> >> On 01.11.2010, at 17:11, Ekram wrote: >> >>> I'am having a problem when try to create customer user from admin panel. >>> It giving error the following error: >>> >>> [Error][Kernel::System::CustomerUser::DB::CustomerUserAdd][Line:601]: >>> ERROR: null value in column "pw" violates not-null constraint, SQL: >>> 'INSERT INTO customer_user >>> >>> I found in the customer user creation panel that password in not taking >>> from the filed. >>> Please check the attachment. It will clear you. >>> >>> Is there any customer user configuration needed? >>> My installation is straight forward using postgres and otrs version 2.4.7 >> >> Cheers, Nils Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project
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