Thanks Shrikant,
I can see it in My Queues. I was wondering if I can see my own tickets in the dashboard itself. So the dashboard will have following groups, My Tickets (or Tickets I Own) Escalated Tickets New Tickets Open Tickets Any thoughts if/how this can be accomplished? GoodWills Parag Bhalerao From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of shrikant k Sent: Tuesday, November 30, 2010 12:40 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customizing Dashboard on OTRS 3.0 hello, yes u can do it by configuring the agent with particilar queuues and he can see it in dashboard or u have my queue assign it to the queue so u can see in my queue shrikant On Tue, Nov 30, 2010 at 2:30 AM, Parag Bhalerao <parag.bhale...@cybertech.com> wrote: Hello team, I have OTRS 3.0 running on Windows platform. I want agents to see their own tickets in the dashboard. Is there a way to accomplish this? Thanks in advance for your help. GoodWills Parag Bhalerao --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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