Hmmm... Thanks again Hugh, but the file I found is XML and not OPM. Package Manager is not allowing me to install XML file. :(
GoodWills Parag Bhalerao Work 215-494-2709 Call 267-210-5949 Email parag.bhale...@cybertech.com -----Original Message----- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Hugh Kelley Sent: Wednesday, December 01, 2010 10:56 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customizing Dashboard on OTRS 3.0 The OPM files, also known as "packages" can be imported from the Admin section of your OTRS web UI. I think it will then automatically appear in agents' dashboards alongside the others. Hugh On 12/1/10, Parag Bhalerao <parag.bhale...@cybertech.com> wrote: > Thanks a lot Hugh, > > I was able to find the dashlel. But I don't know how to apply/import it > in to OTRS. Can you please guide me on that? > > Sorry, but I am really new to OTRS :( > > GoodWills > > Parag Bhalerao > > -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Hugh Kelley > Sent: Tuesday, November 30, 2010 5:49 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Customizing Dashboard on OTRS 3.0 > > It can be accomplished via a new dashlet. > > I posted an example to the list a few weeks back. Try a search of the > archives to see if the attachment is still available. > > Hugh > > On 11/30/10, Parag Bhalerao <parag.bhale...@cybertech.com> wrote: >> Thanks Shrikant, >> >> >> >> I can see it in My Queues. I was wondering if I can see my own tickets >> in the dashboard itself. So the dashboard will have following groups, >> >> >> >> My Tickets (or Tickets I Own) >> >> Escalated Tickets >> >> New Tickets >> >> Open Tickets >> >> >> >> Any thoughts if/how this can be accomplished? >> >> >> >> GoodWills >> >> >> >> Parag Bhalerao >> >> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf > Of >> shrikant k >> Sent: Tuesday, November 30, 2010 12:40 AM >> To: User questions and discussions about OTRS. >> Subject: Re: [otrs] Customizing Dashboard on OTRS 3.0 >> >> >> >> hello, >> >> >> >> yes u can do it by configuring the agent with particilar queuues and >> he can see it in dashboard or u have my queue assign it to the queue > so >> u can see in my queue >> >> >> >> shrikant >> >> On Tue, Nov 30, 2010 at 2:30 AM, Parag Bhalerao >> <parag.bhale...@cybertech.com> wrote: >> >> Hello team, >> >> >> >> I have OTRS 3.0 running on Windows platform. >> >> >> >> I want agents to see their own tickets in the dashboard. Is there a > way >> to accomplish this? Thanks in advance for your help. >> >> >> >> GoodWills >> >> >> >> Parag Bhalerao >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> >> >> > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
