Hello again Mike... > There's one thing to pay attention here: OTRS can cache the > results from the database query for a couple of minutes. This > means that if you search for 'jim', change your config and > again search for 'jim', you'll probably see cached results. > In that case, the configuration change did not affect your > results. Please remove the cache and/or change TTL to make > sure this does not apply to you.
I don't know where to remove cache or change TTL, but for sure it's not "caching" what is disturbing: as I'm running OTRS on a Virtual Machine, and I reboot it when I reboot my PC, I feel it's no caching involved. > > I understand you know a bit about SQL, therefore I'm bothering a bit > > further: would it change if I'd use ODBC connection instead > of Sybase > > (like I'm doing now)? > > Would it be worth a try? If yes, I'd need some help because > I already > > tried to connect via ODBC but keep getting failures (when > testing with > > "isql" command). Instead, tsql command works pretty well! > > Sure, that could help. I remember I used DBD::Sybase once for > a customer database from Linux >> MS SQL Server successfully. Could you eventually provide that configuration excerpt? > But DBD::ODBC plus an ODBC driver manager should also work. > If you have issues, you can certainly try that. Well, I'm having issues with ODBC connection using FreeTDS, would it help if I'd be posting my configs here? Kind regards, Flavio Boniforti PIRAMIDE INFORMATICA SAGL Via Ballerini 21 6600 Locarno Switzerland Phone: +41 91 751 68 81 Fax: +41 91 751 69 14 URL: http://www.piramide.ch E-mail: fla...@piramide.ch --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
