No human should be involved with OTRS's inbox. On Mon, Jan 3, 2011 at 7:25 AM, Frank Thommen <frank.thom...@gmx.net> wrote:
> Hi Mike, > > > The only headers that OTRS would append to your outgoing emails are: >> X-Mailer: OTRS Mail Service (3.0.x CVS) >> > > OK. > > > > You can add X-OTRS- headers to incoming emails which you can use to >> send a ticket to a specific queue or the like. This can be useful when >> integrating with an application or a web form or the like. Note that >> you'd have to mark your mail account as 'trusted' in OTRS before these >> headers make it into OTRS. >> > > OK. I understood, that I could add and manipulate these headers with the > mail filters, but I had - wrongly - assumed, that they already existed when > the mail arrived. > > > > What are you looking to use the headers for? >> > > I'm trying to find a way to let OTRS "pick" its mails from my regular > mailbox. I'd have done it by modifying the code in > Kernel::System::MailAccount::IMAP[S] to check for one of the X-OTRS headers > as "marker". I.e. mails containing this header would be processed by OTRS > and all others would silently be ignored. Of course OTRS notifications > would have to be ignored, too. > > If there are no X-OTRS headers, I'll have to find an other way. > > > Cheers and thanks > > frank > > > >> HTH, >> >> Mike. >> >> On Mon, Jan 3, 2011 at 12:06 PM, Frank Thommen <frank.thom...@gmx.net> >> wrote: >> >>> Hi, >>> >>> in the mails that I get from my OTRS (v 3.0.3) instance, there are no >>> X-OTRS headers. Do they have to be activated before they are added to >>> the >>> mails? I could not find an appropriate setting in the admin panel and no >>> such instructions in the handbook. >>> >>> Cheers >>> >>> frank >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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