On 1/3/11 4:27 PM, Frank Thommen wrote: > Gerald Young wrote: >> No human should be involved with OTRS's inbox. > > Maybe, but in my specific situation I have only the choice of either > manually forwarding/resending each ticket mail to the OTRS inbox or let > OTRS do it automatically. I really prefer the second option :-) > > Having a specific ticket email address is - for political and social > reasons - out of question. > > Theory and practice are not congruent in this case and they cannot be > made to be so.
Hi Frank, If you are able to move e-mails for OTRS into a specific folder by server based rules you can use fetchmail to get them from there. Regards, Roy -- Roy Kaldung --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
