Gerald Young wrote:
No human should be involved with OTRS's inbox.
Maybe, but in my specific situation I have only the choice of either manually forwarding/resending each ticket mail to the OTRS inbox or let OTRS do it automatically. I really prefer the second option :-)
Having a specific ticket email address is - for political and social reasons - out of question.
Theory and practice are not congruent in this case and they cannot be made to be so.
Cheers frank --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs