Hi Ionel, Make sure you have valid options defined under iPhone::Frontend::AgentTicketCompose###StateType in SysConfig. If you have renamed your state types, you must modify the default values here. -- Mike
On Sat, Jan 22, 2011 at 5:19 PM, GARDAIS Ionel <ionel.gard...@tech-advantage.com> wrote: > Hi, > > I've setup the SOAP interface and the iPhone module. > It works great but when replying to a ticket, I can't assign a next status. > The field is preset with "open" and touching it displays "Warning, There are > no options available for this field. Please contact your administrator for > assistance". > > Any clues about that ? > > Thanks, > Ionel > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
