Hi, I'm having the same issue here, but I thought it worked in one of the last versions. OTRS Version is 2.4.5 and iPhone Handler Version is 0.9.6
I've added $Self->{'iPhone::Frontend::AgentTicketCompose'}->{'StateType'} = ['open', 'closed']; to Config.pm without success. I've also noticed that when creating a ticket on the iPhone without choosing a queue first I'm getting the following error: Error The options of the field "Next Ticket State" depend on the values of the following fields which are currently empty: To queue Please provide values for these fields before selecting an option for the field "Next Ticket State". Is there a way to specify states for queues? Maybe that Is my problem? Yours sincerely p.p. Stephan Lang System Administrator Tel.: +49 9180 189-276 Fax.: +49 9180 189-55276 E-Mail: stephan.l...@bockonline.de Internet: http://www.bockonline.de -----Ursprüngliche Nachricht----- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Michiel Beijen Gesendet: Sonntag, 23. Januar 2011 09:45 An: User questions and discussions about OTRS. Betreff: Re: [otrs] iPhone app : can't assign next status when replying Hi Ionel, Make sure you have valid options defined under iPhone::Frontend::AgentTicketCompose###StateType in SysConfig. If you have renamed your state types, you must modify the default values here. -- Mike On Sat, Jan 22, 2011 at 5:19 PM, GARDAIS Ionel <ionel.gard...@tech-advantage.com> wrote: > Hi, > > I've setup the SOAP interface and the iPhone module. > It works great but when replying to a ticket, I can't assign a next status. > The field is preset with "open" and touching it displays "Warning, There are > no options available for this field. Please contact your administrator for > assistance". > > Any clues about that ? > > Thanks, > Ionel > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Click https://www.mailcontrol.com/sr/Ri+TVrkdNEnTndxI!oX7UguoYhQx!y1attscf9W!1ryfDN3vKxXL8hxGcIRVauh1Nd2icrPHdv1TTjvRhZzcVQ== to report this email as spam. ------------------------------------------------------------------------ Bock 1 GmbH & Co. KG An der Heide 17 92353 Postbauer-Heng Sitz: Postbauer-Heng Amtsgericht Nürnberg, HRA 11 240 pers. haft. Geschäftsführer: Hermann Bock Bock 1 Verwaltungs GmbH Sitz: Postbauer-Heng Amtsgericht Nürnberg, HRB 93 10 Geschäftsführer: Harald Meyer, Klaus Stepper Diese E-Mail enthält möglicherweise vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese E-Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser E-Mail ist nicht gestattet. This email may contain confidential and/or privileged information. If you are not the intended recipient (or have received this email in error) please notify the sender immediately and destroy this email. Any unauthorized copying, disclosure or distribution of the material in this email is strictly forbidden. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs