And as stated, the workaround is to go to Admin > Notifications in
OTRS and change all semicolons (";") with "&".
--
MikeOn Fri, Feb 4, 2011 at 3:47 PM, Michiel Beijen <michiel.bei...@gmail.com> wrote: > Posted a topic here in the Gmail help section: > http://www.google.com/support/forum/p/gmail/thread?tid=22d109fb7993f610&hl=en > > On Fri, Feb 4, 2011 at 3:36 PM, Michiel Beijen <michiel.bei...@gmail.com> > wrote: >> I can confirm! It actually IS a Gmail bug. >> If I send a notification to Gmail the mail body looks fine but Gmail >> URLEncodes the semicolon which breaks the notification link. This is >> new behaviour, I'm sure it did not do this before! >> -- >> Mike >> >> On Fri, Feb 4, 2011 at 12:20 PM, Francesco Pasqualini <fra...@gmail.com> >> wrote: >>> Maybe this is a gmail bug .... >>> >>> On Fri, Feb 4, 2011 at 12:05 PM, Michiel Beijen <michiel.bei...@otrs.com> >>> wrote: >>>> >>>> If I click on the link you send me the ';' is replaced by %3B which is >>>> the URLEncoded value for the semicolon; but actually it should not >>>> replace there. >>>> I don't know the culprit. >>>> What you *CAN* do is to to Admin > Notifications and edit the >>>> notification texts including the URLs, here you can change it with a >>>> semicolon or ampersand, whatever you like. >>>> In OTRS3 we actually 'upgraded' to using the semicolon everywhere >>>> because the ampersand actually needs to be encoded to be valid URL; >>>> you'd need to write ...Action=AgentTicketZoom&TicketID=123 for it >>>> to become a syntactically valid URL, officially, although we never did >>>> that before. Semicolons don't need URL Encoding. >>>> -- >>>> Mike >>>> >>>> On Fri, Feb 4, 2011 at 11:02 AM, Francesco Pasqualini <fra...@gmail.com> >>>> wrote: >>>> > Hi, >>>> > there is something strange. >>>> > I'm using apache 2.2.14 on ubuntu 10.04 with default configuration. >>>> > >>>> > thanks >>>> > >>>> > On Fri, Feb 4, 2011 at 10:55 AM, Frank Thommen <frank.thom...@gmx.net> >>>> > wrote: >>>> >> >>>> >> Ciao Francesco, >>>> >> >>>> >>> I'm using OTRS 3.0.5 I have a problem. >>>> >>> In the notification email the link are broken >>>> >>> >>>> >>> >>>> >>> http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4 >>>> >>> >>>> >>> If I follow this link I get error. >>>> >>> >>>> >>> should be >>>> >>> >>>> >>> http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom&TicketID=4 >>>> >>> >>>> >>> <http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4> >>>> >>> >>>> >>> This works ok >>>> >>> >>>> >>> & instead of ; >>>> >> >>>> >> The semicolon is a new way of separating parameters in URLs (see e.g. >>>> >> http://en.wikipedia.org/wiki/Query_string) and should work fine. Meybe >>>> >> your >>>> >> webserver is too old? >>>> >> >>>> >> frank >>>> >> --------------------------------------------------------------------- >>>> >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> >> Archive: http://lists.otrs.org/pipermail/otrs >>>> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> > >>>> > >>>> > --------------------------------------------------------------------- >>>> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> > Archive: http://lists.otrs.org/pipermail/otrs >>>> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> > >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
