Thanks ! As a workaround I tried to edit the notification templates changing ";" with "&" but without success. I still receive notification with ";". I'm new to OTRS maybe I made some mistake... Any hint ?
On Fri, Feb 4, 2011 at 3:47 PM, Michiel Beijen <michiel.bei...@gmail.com>wrote: > Posted a topic here in the Gmail help section: > > http://www.google.com/support/forum/p/gmail/thread?tid=22d109fb7993f610&hl=en > > On Fri, Feb 4, 2011 at 3:36 PM, Michiel Beijen <michiel.bei...@gmail.com> > wrote: > > I can confirm! It actually IS a Gmail bug. > > If I send a notification to Gmail the mail body looks fine but Gmail > > URLEncodes the semicolon which breaks the notification link. This is > > new behaviour, I'm sure it did not do this before! > > -- > > Mike > > > > On Fri, Feb 4, 2011 at 12:20 PM, Francesco Pasqualini <fra...@gmail.com> > wrote: > >> Maybe this is a gmail bug .... > >> > >> On Fri, Feb 4, 2011 at 12:05 PM, Michiel Beijen < > michiel.bei...@otrs.com> > >> wrote: > >>> > >>> If I click on the link you send me the ';' is replaced by %3B which is > >>> the URLEncoded value for the semicolon; but actually it should not > >>> replace there. > >>> I don't know the culprit. > >>> What you *CAN* do is to to Admin > Notifications and edit the > >>> notification texts including the URLs, here you can change it with a > >>> semicolon or ampersand, whatever you like. > >>> In OTRS3 we actually 'upgraded' to using the semicolon everywhere > >>> because the ampersand actually needs to be encoded to be valid URL; > >>> you'd need to write ...Action=AgentTicketZoom&TicketID=123 for it > >>> to become a syntactically valid URL, officially, although we never did > >>> that before. Semicolons don't need URL Encoding. > >>> -- > >>> Mike > >>> > >>> On Fri, Feb 4, 2011 at 11:02 AM, Francesco Pasqualini < > fra...@gmail.com> > >>> wrote: > >>> > Hi, > >>> > there is something strange. > >>> > I'm using apache 2.2.14 on ubuntu 10.04 with default configuration. > >>> > > >>> > thanks > >>> > > >>> > On Fri, Feb 4, 2011 at 10:55 AM, Frank Thommen < > frank.thom...@gmx.net> > >>> > wrote: > >>> >> > >>> >> Ciao Francesco, > >>> >> > >>> >>> I'm using OTRS 3.0.5 I have a problem. > >>> >>> In the notification email the link are broken > >>> >>> > >>> >>> > >>> >>> > http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4 > >>> >>> > >>> >>> If I follow this link I get error. > >>> >>> > >>> >>> should be > >>> >>> > >>> >>> > http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom&TicketID=4 > >>> >>> > >>> >>> < > http://helpdesk.fdlservizi.com/otrs/index.pl?Action=AgentZoom;TicketID=4> > >>> >>> > >>> >>> This works ok > >>> >>> > >>> >>> & instead of ; > >>> >> > >>> >> The semicolon is a new way of separating parameters in URLs (see > e.g. > >>> >> http://en.wikipedia.org/wiki/Query_string) and should work fine. > Meybe > >>> >> your > >>> >> webserver is too old? > >>> >> > >>> >> frank > >>> >> > --------------------------------------------------------------------- > >>> >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>> >> Archive: http://lists.otrs.org/pipermail/otrs > >>> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>> > > >>> > > >>> > --------------------------------------------------------------------- > >>> > OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>> > Archive: http://lists.otrs.org/pipermail/otrs > >>> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>> > > >>> --------------------------------------------------------------------- > >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>> Archive: http://lists.otrs.org/pipermail/otrs > >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> > >> --------------------------------------------------------------------- > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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