Sure, just change the permissions on the ZZZAAuto file. (might want to take a look at owner/group and write permissions.)
On Fri, Jun 24, 2011 at 1:46 AM, Robert Woodworth <robe...@a10networks.com>wrote: > Please take a look at this and tell me if there is any way to recover.**** > > I think I bricked my install.**** > > ** ** > > I installed the Turnkey Linux OTRS appliance.**** > > It seemed to install OK.**** > > Connecting to the admin dashboard was a pain because this system didn’t > follow the documentation but I got around that.**** > > ** ** > > My problems started when I started troubleshooting why mail wasn’t arriving > and opening tickets.**** > > ** ** > > I noticed an error about bad permissions on > "/usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm"**** > > This turned out to be a link to /var/lib/otrs/Config/ZZZAuto.pm and the > target wasn’t there.**** > > I thought I would be brilliant and just touch the file and copy the > permissions from**** > > /var/lib/otrs/Config/ZZZAAuto.pm**** > > ** ** > > Suddenly, when I clicked on the Admin icon on the webpage I got:**** > > *[ OTRS <https://192.168.215.8/otrs/index.pl?> ]***** > > ** ** > > *Error: Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm: > Permission denied!*** > > *Comment:* > > *Bug Report:* > > **** > > *Traceback:* > > ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Jun 24 05:43:21 2011 > > Message: Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm: > Permission denied! > > Traceback (1230): > Module: Kernel::System::Config::WriteDefault (v1.85) Line: 300 > Module: Kernel::Modules::AdminInit::Run (v1.13) Line: 50 > Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 > Module: > ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler > (unknown version) Line: 48 > Module: (eval) (v1.88) Line: 204 > Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 > Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 > Module: ModPerl::Registry::handler (v1.99) Line: 31**** > > ** ** > > ** ** > > ** ** > > ** ** > > **** > > Undoing what I did has not fixed anything.**** > > Is there ANY hope of recovery ?**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
