The following is a bit long winded but might work Firstly, back up your database and, if you can, test restoring to another database to ensure you've gotten a good backup. It would be best to take a backup of your config files too.
Attempt 1: * Stop web and database services on your production server. * Rename the ZZZAuto.pm file (I always use date/time stamps when doing this, i.e. 20110627_1300-ZZZAuto.pm) * The ZZZAuto.pm file may be generated on restarting services (I assume its generated because the file is not included in the source tar.gz downloads) * Restart web and database services and attempt to connect via web browser * Check the Kernel/Config/Files/ directory for the ZZZAuto.pm file to confirm if the file is/isn't there Attempt 2: * Stop web and database services on your production server. * Rename the ZZZAuto.pm file * Create a new, blank, ZZZAuto.pm file i.e. touch ZZZAuto.pm * Set the appropriate ownership and permissions on this new file * Restart web and database services and attempt to connect via web browser Attempt 3: * Stop web and database services on your production server. * Rename the ZZZAuto.pm file * Create a new, blank, ZZZAuto.pm file i.e. touch ZZZAuto.pm * Set the Global write permissions on this new file i.e. chmod 777 ZZZAuto.pm * Restart web and database services and attempt to connect via web browser Attempt 4: * Download the same version of OTRS that you're running from the FTP http://ftp.otrs.org/pub/otrs/ * Install to a different location (or different computer if possible as you could maintain the same database name/username etc.). * I'm not sure at which point the ZZZAuto.pm file is generated but you may need to complete the inital configuration. * Double check the permissions and ownership of the ZZZAuto.pm on this new install. * On your original production server stop the web and database services. * Rename the ZZZAuto.pm file * Copy the ZZZAuto.pm from the temporary install to the production server * Restart the necessary services and attempt to connect via web browser. If you can, try to maintain a structured approach to your trouble shooting. Only try one thing at a time and take a note of each change and whether it was successful or failed. I hope that helps, Rory Clerkin On 24 June 2011 18:48, Robert Woodworth <robe...@a10networks.com> wrote: > That’s what I thought.**** > > So I created the missing target that the link pointed to and copied the > permissions (otrs & www-data) from the other Auto file and THAT’S what > bricked my system.**** > > ** ** > > I tried backing it out and the system is STILL bricked.**** > > ** ** > > I can login with command line and that’s it.**** > > ** ** > > My question is whether this a recovery possible or whether I have to > reinstall the whole sorry thing.**** > > ** ** > > ** ** > > ** ** > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of > *Michiel Beijen > *Sent:* Friday, June 24, 2011 5:15 AM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Bricked install**** > > ** ** > > Please note that you're using an old OTRS version, we released the 3.x > series in November last year. You really should try that instead, it's much > nicer. > > If you find it too much work to install OTRS either sign up for > http://otrsondemand.com or hire us to do it for you. Turnkey at this point > is just a great way to try out an old version of OTRS; and apparently it has > some other issues too, now. > > -- > Mike**** > > On Fri, Jun 24, 2011 at 09:41, Nils Leideck <nils.leid...@leidex.net> > wrote:**** > > Hi Robert,**** > > ** ** > > both files have to be writeable by the webserver.**** > > ** ** > > Cheers, Nils**** > > ** ** > > On 24.06.2011, at 07:46, Robert Woodworth wrote:**** > > ** ** > > Please take a look at this and tell me if there is any way to recover.** > ** > > I think I bricked my install.**** > > **** > > I installed the Turnkey Linux OTRS appliance.**** > > It seemed to install OK.**** > > Connecting to the admin dashboard was a pain because this system didn’t > follow the documentation but I got around that.**** > > **** > > My problems started when I started troubleshooting why mail wasn’t arriving > and opening tickets.**** > > **** > > I noticed an error about bad permissions on > "/usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm"**** > > This turned out to be a link to /var/lib/otrs/Config/ZZZAuto.pm and the > target wasn’t there.**** > > I thought I would be brilliant and just touch the file and copy the > permissions from**** > > /var/lib/otrs/Config/ZZZAAuto.pm**** > > **** > > Suddenly, when I clicked on the Admin icon on the webpage I got:**** > > *[ OTRS <https://192.168.215.8/otrs/index.pl?> ]***** > > ** ** > > *Error: Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm: > Permission denied!***** > > *Comment:***** > > *Bug Report:***** > > *Traceback:***** > > ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Jun 24 05:43:21 2011 > > Message: Can't write /usr/share/otrs/Kernel/Config/Files/ZZZAAuto.pm: > Permission denied! > > Traceback (1230): > Module: Kernel::System::Config::WriteDefault (v1.85) Line: 300 > Module: Kernel::Modules::AdminInit::Run (v1.13) Line: 50 > Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 > Module: > ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler > (unknown version) Line: 48 > Module: (eval) (v1.88) Line: 204 > Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 > Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 > Module: ModPerl::Registry::handler (v1.99) Line: 31**** > > ** ** > > **** > > Undoing what I did has not fixed anything.**** > > Is there ANY hope of recovery ?**** > > ---------------------------------------------------------------------**** > > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > ** ** > > -- > Nils Leideck**** > > http://webint.cryptonode.de / a Fractal project**** > > ** ** > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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