Hello Robert, Thanks for taking the time and getting back to my question.
Allow me to be frank, but I'm not 100% in compliance with what you just said. You're correct though about hell when one has to chase some fairy-dependency for some RPM to be installed... for that you've got YUM, and oh boy, it really does the job, believe me. To be quite honest with you, I don't know what tasks you need done with your Linux server, this specific server I mean, but if you ask me, it's best to deploy OTRS alone, or along some other light-weight production/testing software that you need, unless the server is too powerful anyway. I've got many servers to administer, and I have to tell you this, I personally recommend CentOS every time a new server is bought and deployed, and my installations run pretty smoothly every single time. I run OpenSuse and it's pretty good as well, but I believe more in CentOS. To answer your questions: 1) Almost ALWAYS building from source works for me, and I believe I speak for the Linux community when I say so... gosh I don't wanna say that building from source is always better for me, I feel the app was specifically built to run on my particular machine's environment 2) You could do the same by building your own RPM from the source code.. it's easy, google rpm-build, or email me 3) Please bear in mind that there are over 200 known Linux distros, there is no way anyone will sit down and build RPMs or DEBs (or who knows what else) for one software for everyone out there... RPMs where built for the widely used OS's.. not to mention, the originally founder and developer of OTRS is an ex-Suse, which is RPM-based :) One last thing before you decide upon which road you want to take, I reckon you shouldn't be mentioning that you might lose interest in OTRS if you fail to deploy it easily, and that there's better hope in that other MS product. I mean come on, even OTRS users over Windows know they're hugely mistaken ;) In my opinion, dedicate time and server resources to a fresh CentOS installation proceed with an RPM, if you really need the server to be up and running OTRS quickly. Otherwise, take the longer road, do some research and build from source, it'll be your custom-made package. P.S. We're all sysadmins, we don't have time to develop, it's not our job... our job is to search for the best adequate solution, grab it, learn (2 lines below that :) ) how to deploy and use it and carry on searching for good tools that we need for our daily tasks :) Hope you don't find any of the above offensive, none intended :) Thanks and Best Regards, Muhammad El-Sergani. On Thu, Jun 30, 2011 at 5:28 PM, Robert Woodworth <robe...@a10networks.com>wrote: > Muhammad asked a valid question. > I realize it’s a BIT off topic, but it comes back to the lack of diversity > in packaging > for OTRS and this lack of Diversity is going to send potential adopters to > other solutions. > > Im trying to run lightweight servers. > Particularly rpm based installs tend to install tons of cruft I don’t need > or want. > > Last year I went to Ubuntu because, until now, it just worked 1st shot, no > messing around. > Other OS, it took me time to chase down the exact name of the package I > needed and then I lost hours in dependency hell because RPMs seldom do the > dependency checking as well as Id like. > > Then I discovered Turnkey which is slimmed down Ubuntu server and I found I > could build > REALLY fast servers with it, at the cost that I did have to install a few > extra debs > to make everything work right, but its not too much of a hassle. > > Example: > Ubuntu 10 to talk to my Corp mail server (emailing error reports) I add > postfix sasl2-bin > Turnkey 11 to do the same, I have to add postfix sasl2-bin AND a > sasl2-modules package. > Not too bad and I get a MUCH leaner machine in the process. > > Recent installs of other apps that required dead hat, fedora centos etc > have > been miserable experiences. > > The problem with building from sources: > 1) Almost NEVER works right 1st time, sometimes spending days chasing > problems with the make > 2) With everything installed as a package, I can do a monthly list of > packages and compare > different machines so that when I upgrade a package on 1, I know which > others also need the same upgrade. > 3) If doing everything from source was so great, WHY are there RPMs for > OTRS > ? > > Im a sysadmin and I don’t have time to play at being a developer. > > -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Muhammad El-Sergani > Sent: Thursday, June 30, 2011 1:20 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Bricked install > > Hi Robert, > > Why not build your own source code? Or better, use another OS, such as > free CentOS and download its available rpm? > This is very well documented and is easy to setup the whole thing > including the OS well under 3 hours. > I'm not so experienced with Ubuntu, though I've tried it once, but > I've found it to be something rather lame compared to RedHat-like > distros... just my opinion guys :) > > On Thursday, June 30, 2011, Robert Woodworth <robe...@a10networks.com> > wrote: > > Mixture of resultrs.Ive now lost count how many times Ive wiped the > machine and started from scratch. I finally found the missing piece of > sasl, > so now I can send mail from the otrs box Turnkey OTRS seems to be a genuine > but very lean Ubuntu 10.04 OS. The newest .deb out there for OTRS is 2.4.7 > so that’s what Im running. While I can now send mail to otrs, Im still not > receiving yet.Because the 2.4 docs don’t accurately explain 2.4.7, Im > having > to guess a lot. Im still in the race to see if I can get a system into > production before the Microsoft group can. Right now, Im using the otrs > postmaster system from the otrs cron. SHOULD I be DOING THIS ? Or should I > just punt and set up fetchmail ? If I don’t get mail coming on to the > machine, the rest is moot. Yes I know I should be running 3.0 or above, but > there aren’t any debs for it yet so Im stuck with 2.4.7 Suggestions how to > get mail on to the machine ? > > -- > > Thanks and Best Regards, > Muhammad El-Sergani. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
