:) I'm all about removing the choice myself. :) Using a phone ticket should be adequate for this purpose, don't you think?
On Fri, Jul 1, 2011 at 9:31 AM, Charles <o...@catcons.co.uk> wrote: > Hello :-) > > Sometimes tickets are initiated by a personal visit to our offices or in a > meeting. The TICKETS drop down list includes "New email ticket" and New > phone ticket". Can we extend the list? > > Best > > Charles > ------------------------------**------------------------------**--------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: > http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> > To unsubscribe: > http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >
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