I agree that the phone ticket option is the most appropriate of what's there.
Though I would prefer more options in this regard. I think a single 'new ticket' option that opens the ticket input form. Within that form there would then be a drop down for source that could be populated with user specific items which are added through the configuration. While by no means essential I wouldn't mind knowing how most people prefer to approach my IT team (a small 2 person outfit). Rory On 1 July 2011 18:40, Robert Woodworth <robe...@a10networks.com> wrote: > If someone walks up to me with something that needs a ticket, its almost > indistinguishable from a phone call, so Id vote **** > > for using the new phone call when someone tags me in a meeting, a hall, > breakroom or corners me in my cube (grin)**** > > ** ** > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of > *Gerald Young > *Sent:* Friday, July 01, 2011 7:05 AM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] New tickets -- only email or phone?**** > > ** ** > > :) I'm all about removing the choice myself. :) Using a phone ticket should > be adequate for this purpose, don't you think?**** > > On Fri, Jul 1, 2011 at 9:31 AM, Charles <o...@catcons.co.uk> wrote:**** > > Hello :-) > > Sometimes tickets are initiated by a personal visit to our offices or in a > meeting. The TICKETS drop down list includes "New email ticket" and New > phone ticket". Can we extend the list? > > Best > > Charles > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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