If someone walks up to me with something that needs a ticket, its almost indistinguishable from a phone call, so Id vote
for using the new phone call when someone tags me in a meeting, a hall, breakroom or corners me in my cube (grin) From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Friday, July 01, 2011 7:05 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] New tickets -- only email or phone? :) I'm all about removing the choice myself. :) Using a phone ticket should be adequate for this purpose, don't you think? On Fri, Jul 1, 2011 at 9:31 AM, Charles <o...@catcons.co.uk> wrote: Hello :-) Sometimes tickets are initiated by a personal visit to our offices or in a meeting. The TICKETS drop down list includes "New email ticket" and New phone ticket". Can we extend the list? Best Charles --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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