Hi Lars, maybe you should write a module that handles the TicketOwnerUpdate event... That module can unlock the ticket whenever it is assigned to User 1 (root@localhost)
- Renée On 10.08.2011 10:26, Lars Jørgensen wrote: > > Hi Gerald, > > > > Just tried, and the ticket was locked to root. > > > > > > Lars > > -- Perl-Magazin: http://perl-magazin.de Perl-Nachrichten: http://perl-nachrichten.de
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs