Hi Renée Yeah, that was what I proposed in my initial post. I was just wondering if there was a more elegant OTRS way to do it.
Lars From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Renée Bäcker Sent: Wednesday, August 10, 2011 11:55 AM To: otrs@otrs.org Subject: Re: [otrs] "owner" of unlocked tickets Hi Lars, maybe you should write a module that handles the TicketOwnerUpdate event... That module can unlock the ticket whenever it is assigned to User 1 (root@localhost) - Renée On 10.08.2011 10:26, Lars Jørgensen wrote: Hi Gerald, Just tried, and the ticket was locked to root. Lars -- Perl-Magazin: http://perl-magazin.de Perl-Nachrichten: http://perl-nachrichten.de
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