On 8/10/11 8:17 PM, Ugo Bellavance wrote: > Hi, > > What is the recommended procedure in the case where two persons open > a ticket that describe exactly the same problem? > > In 2.3, we used to use merge, but when closing one ticket, the other > would need to be closed manually.
I link them. In addition to that you should figure out if the Master-Slave package fits to your needs. hth, Roy -- Roy Kaldung e-mail: r...@kaldung.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
