Hi,What is the recommended procedure in the case where two persons open a ticket that describe exactly the same problem?
In 2.3, we used to use merge, but when closing one ticket, the other would need to be closed manually.
Thanks, Ugo --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
