In 2.3, we used to use merge, but when closing one ticket, the other
would need to be closed manually.
Le 2011-08-11 04:11, Lars Jørgensen a écrit :
As far as I know, you don't need to close a merged ticket. The status
"merged" can be considered as "this ticket is merged into another
ticket, and is now closed". Merged tickets don't count as "open"
tickets anywhere in the system.
We merge tickets when several customers complain about the same error
(and we don't have to get back to each of them personally).
On 11.08.11 08:13, Ugo Bellavance wrote:
That's weird. I just made a test on 3.0.9. I merged a ticket to
another one. I closed the "master" (2011030836000124) but the other
(2011012436000099) remains as status "New", with a comment inside
saying "Merged Ticket 2011012436000099 to 2011030836000124."
This happened to me when I merged ticket in Raw queue into another
ticket, the ticket was left open. I have set up Raw queue so tickets
in it can't be closed, which should explain why this happened.
Perhaps you have similar setup?
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