I was just trying to dig up the same thing from my own config.
Once you add all the telephone details into your LDAP config for each user
you can use
UserPhone => [ 'telephoneNumber' ],
to get this information to display in each ticket for a customer.
Kind regards,
Rory Clerkin
On 26 September 2011 10:13, Phil Bieber <philbie...@gmail.com> wrote:
> Hi!
> You can use the UserSyncMap Feature to achive just that, at least when you
> have the data in your LDAP.
> In your otrs\Kernel\Config.pm, you have configured the LDAP connection.
> After That, just add the UserSyncMap, just like the following:
>
> $Self->{"AuthSyncModule1"} = 'Kernel::System::Auth::Sync::LDAP';
> $Self->{"AuthSyncModule::LDAP::Host1"} = [ '192.168.1.10' ];
> $Self->{"AuthSyncModule::LDAP::BaseDN1"} = "dc=example, dc=com";
> $Self->{'AuthSyncModule::LDAP::SearchUserDN1'} = 'u...@example.com
> ';
> $Self->{'AuthSyncModule::LDAP::SearchUserPw1'} = 'securepw';
> $Self->{'AuthSyncModule::LDAP::UID1'} = "sAMAccountName";
> $Self->{'AuthSyncModule::LDAP::Die1'} = 1;
> $Self->{'AuthSyncModule::LDAP::AccessAttr1'} = "member";
> $Self->{'AuthSyncModule::LDAP::UserAttr1'} = "DN";
> # $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups1'} = [
> 'users', ];
> $Self->{'AuthSyncModule::LDAP::UserSyncMap1'} = {
> UserFirstname => [ 'givenName', 'initials', ],
> UserLastname => [ 'sn' ],
> UserEmail => [ 'mail' ],
> #UserSalutation => [ 'salutation' ],
> UserTitle => [ 'title' ],
> UserPhone => [ 'telephoneNumber' ],
> UserFax => [ 'facsimileTelephoneNumber' ],
> };
>
> Just adapt it to your needs!
> HTH
>
> Cheers
> Phil.
>
> --
> It might be just possible, by lying very still in a cellar somewhere,
> to get through a day without committing a crime. But only just. And,
> even then, you were probably guilty of loitering.
> - Terry Pratchett: Feet of clay.
>
> GPG KEY ID (Philipp Bieber): 0x0185E301
> FINGERPRINT: CA81 28C2 E63F DAF8 5ED4 DACB 7C26 EE5B 0185 E301
> Philipp Bieber - philbie...@gmail.com
>
>
> 2011/9/26 <paul.andurna...@aviva.ro>
>
>
>> Hello,
>>
>> Thank you for the reply. I get them by LDAP from AD.
>>
>> Regards,
>> *
>> Paul Andurnache **
>> *
>>
>>
>> *Rory <rcler...@gmail.com>*
>> Sent by: otrs-boun...@otrs.org
>>
>> 26.09.2011 12:05
>> Please respond to
>> "User questions and discussions about OTRS." <otrs@otrs.org>
>>
>> To
>> "User questions and discussions about OTRS." <otrs@otrs.org>
>> cc
>> Subject
>> Re: [otrs] Add details to customer fields
>>
>>
>>
>>
>> Hi Paul,
>>
>> What do you get your customer details from? LDAP or OTRS DB?
>>
>> Kind regards,
>> Rory Clerkin
>>
>> On 26 September 2011 09:25,
>> <*paul.andurna...@aviva.ro*<paul.andurna...@aviva.ro>>
>> wrote:
>>
>> Hello,
>>
>> Is there a way to add the Phone Number of a customer into it`s
>> details so it can be visible in the requests ?
>>
>> Regards,
>> *
>>
>> Paul Andurnache *
>>
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