That's great. Did you need to change the settings in SysConfig? Rory
On 26 September 2011 13:15, <paul.andurna...@aviva.ro> wrote: > > It worked. Thank you very much :-) > > Regards, > * > Paul Andurnache ** > * > > > *Rory <rcler...@gmail.com>* > Sent by: otrs-boun...@otrs.org > > 26.09.2011 15:10 > Please respond to > "User questions and discussions about OTRS." <otrs@otrs.org> > > To > "User questions and discussions about OTRS." <otrs@otrs.org> > cc > Subject > Re: [otrs] Add details to customer fields > > > > > Sorry, I thought were saying it was fixed. > Have you tried creating a new ticket for a customer and then checking if > the details are shown? > > Also, in the Admin section, go to the SysConfig. > In there choose "Ticket" from the drop down list. > Choose the "Frontend::Agent" Subgroup > > Have a look at the options "Ticket::Frontend::CustomerInfoCompose" and > "Ticket::Frontend::CustomerInfoZoom". I have both of these set to "Yes". > > Kind regards, > Rory > > > On 26 September 2011 12:13, > <*paul.andurna...@aviva.ro*<paul.andurna...@aviva.ro>> > wrote: > > Hello, > > That`s just it. It isn`t fixed :-). I cannot see the information ( > phone number of the customer ) when i open a customer ticket logged in as an > agent. > The improvement i`ve noticed is that it is being imported by LDAP > from AD and i can see it in the Customer specific window. > > Regards,* > > Paul Andurnache * > > > *Rory <**rcler...@gmail.com* <rcler...@gmail.com>*>* > Sent by: *otrs-boun...@otrs.org* <otrs-boun...@otrs.org> > > *26.09.2011 13* <26.09.2011%2013>:51 > > > Please respond to > "User questions and discussions about OTRS." <*otrs@otrs.org*<otrs@otrs.org> > > > > To > "User questions and discussions about OTRS." <*otrs@otrs.org*<otrs@otrs.org> > > > cc > Subject > Re: [otrs] Add details to customer fields > > > > > > > I'm happy to hear that you got it working Paul. Glad I could help. > > Kind regards, > Rory > > On 26 September 2011 11:20, > <*paul.andurna...@aviva.ro*<paul.andurna...@aviva.ro>> > wrote: > > Hello, > > I`ve made the modification and now i have the required field as > well for the telephone number. I`m afraid that i maybe i wasn`t clear enough > about the issue :-). > The screen where i want the information displayed is in the ticket > details. > > So when an agent checks a tickets` detail i want the phone number > of the customer that posted the ticket, displayed ( bottom right ). > > Regards,* > > Paul Andurnache * > > > > > > Email secured by Check Point > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: *http://otrs.org/* <http://otrs.org/> > Archive: > *http://lists.otrs.org/pipermail/otrs*<http://lists.otrs.org/pipermail/otrs> > To unsubscribe: > *http://lists.otrs.org/cgi-bin/listinfo/otrs*<http://lists.otrs.org/cgi-bin/listinfo/otrs> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: *http://otrs.org/* <http://otrs.org/> > Archive: > *http://lists.otrs.org/pipermail/otrs*<http://lists.otrs.org/pipermail/otrs> > To unsubscribe: > *http://lists.otrs.org/cgi-bin/listinfo/otrs*<http://lists.otrs.org/cgi-bin/listinfo/otrs> > > > > Email secured by Check Point > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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