Actually you can make groups avaiable to customer, not queues, for that (groups) you can use either customergroupAllwaysGroup or Customer<->Group feature, but eitherway once you enable a group for a customer they can see everything (All queues).
Another posibility is to create your own ACLs in Config.pm Regards On Wed, Jul 11, 2012 at 1:03 PM, Carlos Ribas <car...@ansp.br> wrote: > Hello All, > > I´m new with OTRS. I installed the latest version and now I'm trying to > understand how it works. I´m reading the manual page, but one point is not > clear to me. > > I can set groups, roles and queues. My doubt is if it is possible to > have, for example, two queues in the same group, but one queue visible only > to customer and both visible to agent. I saw that I can have this > configuration using two groups, but I would like to know if it is possible > to use only one. > > Best regards, > > --------------------------------- > Carlos Eduardo Ribas > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.net www.gridshield.net --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
