Hi
you can limit the queues visible when creating a ticket in web interface
Config-Setting:
$Self->{'CustomerPanelOwnSelection'} = {
'Junk' => 'First Queue',
'Misc' => 'Second Queue'
};
http://doc.otrs.org/3.1/en/html/Ticket.html#Ticket:Frontend::Customer::Ticket::ViewNew
Mit freundlichen Grüßen
Stephan Lang
Am 11.07.2012 um 21:42 schrieb "Carlos Ribas"
<car...@ansp.br<mailto:car...@ansp.br>>:
But a customer can open a ticket and when he does it, he can choose a queue (if
there are a lot of them).
2012/7/11 Ugo Bellavance <u...@lubik.ca<mailto:u...@lubik.ca>>
On 2012-07-11 15:03, Carlos Ribas wrote:
Hello All,
I´m new with OTRS. I installed the latest version and now I'm
trying to understand how it works. I´m reading the manual page, but one
point is not clear to me.
I can set groups, roles and queues. My doubt is if it is possible
to have, for example, two queues in the same group, but one queue
visible only to customer and both visible to agent. I saw that I can
have this configuration using two groups, but I would like to know if it
is possible to use only one.
I don't think OTRS is made to make queues available to clients. The clients
can see their ticket via a web interface, but not all the queue.
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