Or use Generic Agent. On Tue, Jul 24, 2012 at 9:41 AM, Roy Kaldung <r...@kaldung.com> wrote:
> Am Jul 24, 2012 um 3:29 PM schrieb Stefano Ricci < > stefano.ri...@riccimatic.com>: > > > it's possible to clear old ticket from database? if is possible, the > list of tables that i have to clear. > > > > for example, at the end of the year i create my macro statistics about > the year and after a delete with a query the tickets from database... to > start the new year with an empty history.. > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > I suggest to use the API. There is a function for deleting tickets. > My delete date is older than 3 years, I do it with a perl script. > > Roy > > -- > Roy Kaldung > e-mail: r...@kaldung.com > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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