You could check the Message-ID: field in the incoming message against a search 
of the current tickets in the OTRS postmaster code, but that would be very 
time-consuming for any volume of mail. I'd go with Gerald's comment: tell them 
not to do that, and deprecate one of the two addresses and remove it in a 
systematic way (or turn one into an alias of the other if for some good 
business reason both still need to exist).
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